Refund policy

At DROP, we want you to love what you receive. If something isn’t quite right, please get in touch and we’ll do our best to help resolve the issue.

 

DAMAGED OR INCORRECT ITEMS

Please check your order when it arrives and contact us within 48 hours of delivery if your item is damaged, faulty, or you have received the wrong product. We’ll review the issue and work with you to find the best solution.

 

EXCHANGES

If you’d like to swap your item for a different design, please contact us. Exchanges are subject to product availability.

 

RETURNS

We accept returns within 14 days of receiving your order.

To be eligible for a return, your item must be:

• Unused and in its original condition
• Returned in its original packaging
• Free from any marks, damage, or signs of wear

To request a return, please contact us before sending your item back. Returns sent without prior approval may not be accepted.

Please note that customers are responsible for return shipping costs.

 

REFUNDS

Once we receive and inspect your return, we’ll confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your refund to appear, depending on your payment provider.

Original shipping costs are non-refundable unless the item arrived damaged, faulty, or incorrect.

Please note that sale items and gift cards are not eligible for return.