RETURNS & REFUNDS
SOMETHING WRONG? LET'S HELP.
We want you to love your DROP - if something isn't right with your order, here's everything you need to know about returns, exchanges and getting in touch.
CAN I RETURN MY ORDER?
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must be:
- Unused and in its original condition
- Returned in its original packaging
- Free from any marks, damage, or signs of wear
To request a return, please contact us at hello@dropldn.uk
Returns sent without prior approval may not be accepted.
Please note that customers are responsible for return shipping costs.
WHERE'S MY REFUND?
Once we receive and inspect your return, we'll confirm whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for your refund to appear, depending on your payment provider.
Original shipping costs are non-refundable unless the item arrived damaged, faulty, or incorrect.
Please note that sale items and gift cards are not eligible for return.
Please note that customers are responsible for return shipping costs.
MY DROP ARRIVED DAMAGED OR FAULTY.
That's not the DROP Standard.
Please check your order when it arrives and contact us within 48 hours of delivery if your item is damaged, faulty, or you have received the wrong product.
We'll review the issue and work with you to find the best solution.
I GOT THE WRONG SIZE.
Please double-check your device model at checkout.
If you've chosen the wrong model, contact us as soon as possible. We may be able to help before production begins, but changes cannot be guaranteed once your order has entered production.
If DROP sent a different model from the one you ordered, please contact us so we can investigate and help resolve the issue.
CAN I CHANGE OR CANCEL MY ORDER?
Need to make a change? Drop us a message as soon as possible at hello@drop.ldn.
We begin processing orders promptly, so we'll do our best to help before production begins. However, changes or cancellations cannot be guaranteed once your order has entered production.
HOW DO I GET IN TOUCH?
Need help with your order? Email hello@drop.ldn with:
- Your order number.
- The reason for your request.
- Clear photos of the product or issue, where relevant.
Please contact us within 14 days of receiving your DROP.
We may not approve refunds or return requests made outside of this window.